Field report
Bilingual intake. Twenty-four hours a day. For immigration law practices that can no longer afford to miss one.
Chapter one
In a representative intake-audit scenario, a high-volume immigration firm could miss hundreds of calls in a quarter. Even a small number of lost consults can translate into meaningful lost revenue when intake is not answered, qualified, and routed quickly — and the firm often does not learn it until the matter database flags the same names months later, after a hearing has already gone the other way.
The story is unremarkable. Every immigration practice will tell a version of it. The receptionist takes a Spanish call at the wrong moment. The voicemail box fills. The lead form on the website routes to an inbox no one watches after six. The retainer that would have come in goes somewhere else.
The math is harder to look at. Based on firm-reported economics and Atendros market observations, many immigration retainers fall in the low-to-mid four figures, with the consultation fee that wins them often in the low hundreds. Actual results vary by firm, geography, matter type, conversion rate, and intake process — but even a handful of missed consults a month is, for most practices, a number large enough to be worth solving.
The intake problem is the only problem in a law firm where the cost of solving it is smaller than the cost of letting it continue for one more month. Founding memo · Atendros, 2026
None of this is new. What is new is that the alternatives — off-shore answering services, generic answer-bots, the next hire — have not solved the problem. They have moved it.
Chapter two
Atendros is a service. We answer the firm’s phones in English and Spanish, twenty-four hours a day, qualify each caller against the firm’s script, and book consultations directly into the attorney’s calendar. The firm retains every client; we are the front desk that does not sleep.
What that looks like in practice:
We deliberately do not describe the underlying machinery on this page. The firms we work with care about the outcome and the supervision framework; the mechanism is a private matter between us and our clients.
By the numbers
≥90%
English answer rate
≥85%
Spanish answer rate
15s
Escalation target†
10
Target days to go-live‡
Day-30 answer-rate guarantee. If Atendros does not meet or exceed a 90% answer rate for English calls and an 85% answer rate for Spanish calls during the first 30 days of service — measured by Atendros call-tracking and voice-platform logs shared with the firm — the customer receives a refund of the first month’s monthly recurring fee (MRR). Setup fees are non-refundable. This refund is the customer’s sole and exclusive remedy for failure to meet the Day-30 answer-rate thresholds.
† 15-second escalation target during the firm’s agreed coverage window. Outside coverage, calls follow the firm-approved callback or voicemail workflow.
‡ Target go-live in 10 business days after signed order form, required system access, approved intake script, recording-consent disclosure, integration readiness, and counsel review.
Guardrails
The firm remains the lawyer of record. Atendros is used as a nonlawyer assistant consistent with the supervision principles of ABA Model Rule 5.3. The firm retains professional-responsibility oversight; Atendros is contractually responsible for day-to-day operational compliance.
Designed to play a recording disclosure before recording begins and to obtain caller consent where required by law — the strictest U.S. standard. Per-firm configuration verified before launch.
Atendros does not use cold outbound AI voice calls. Outbound SMS, email, or voice workflows are configured only according to the customer-approved workflow and applicable consent requirements. 47 CFR §64.1200.
The service does not answer “do I qualify?”, fee quotes, eligibility, deadline, or strength-of-case questions. Each is redirected to a consult with the attorney.
Caller name, phone, email, and other firm-approved identifiers checked against firm-provided records to flag potential duplicates, existing matters, or conflict indicators. Atendros does not make legal conflict determinations; any flag is routed to firm staff for review.
During the firm’s agreed coverage window, urgent, hostile, distressed, existing-client, minor, and legal-advice-trigger calls are targeted for live handoff to firm staff within 15 seconds of the escalation trigger. Outside coverage, routing follows the firm-approved workflow.
Recordings, where made, stored per the firm’s retention policy. Internal encrypted copies purged on a defined schedule. PII scrubbed from analytics. Customer intake data is not used to train AI models without the firm’s separate written consent.
Script, disclosure language, conflict-flagging workflow, and contract reviewed by the firm’s designated counsel before the first live call.
A trained bilingual reviewer reviews a sample of calls plus all flagged calls during the first 90 days, with continuing QA thereafter.
Atendros supports firm-supervised intake workflows. It does not provide legal advice, make immigration eligibility determinations, create attorney-client relationships, or perform legal conflict determinations. Attorney review and firm supervision remain required.
Engagement
Voice-minute overage above the included pool is billed at $0.18 per minute.
Founding 5
$2,000 /mo
Growth
$3,500 /mo
Scale
$6,500 /mo
A twenty-minute conversation
Pick a time below. The call is twenty minutes, on Google Meet. We bring questions about the firm’s call volume, intake bottlenecks, and case-management setup; you leave with a one-page recommendation either way.
By booking a discovery call, you agree to our Terms & Conditions and acknowledge our Privacy Policy. Booking a discovery call does not create an attorney-client relationship and does not involve legal advice. The booking widget is provided by a third-party scheduling provider and is subject to its own processing and cookie behavior as described in our Privacy Policy. Al agendar una llamada exploratoria, aceptas nuestros Términos y Condiciones y reconoces nuestra Política de Privacidad. Agendar una llamada exploratoria no crea una relación abogado-cliente y no implica asesoría legal.